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Help Center

FAQ's For using the app

General

FAQ's For using the app

How is a Performance Fee calculated?

When is a Performance Fee charged?

What is a Performance Fee?

What is a High Watermark?

How is a Performance Fee charged?

Cent Account Rules

Performance Fee Rule - Switching from 0% to 20%

Is my copier account connected correctly?

What are the discover page criteria?

Copying

Why can't I see the signal's trade that I copied in my 'Activity' page?

Why did my trade not copy & why was my trade execution late?

How do I copy a trader?

Copy trades have stopped?

I cannot see a copy button?

How do I know who to auto-copy?

Is copying legal?

How do I stop copying an account?

I missed copy trades?

I stopped copying a Signal but my trading account is still receiving copy trades.

Can I auto-copy more than one Signal at a time?

Can I place my own trades while auto-copying a Signal?

Can I use the platform with a Cent Account?

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Groups

What are Groups?

How do I join a group?

How do I create a group?

How do I invite people to my group?

How do I unsubscribe from a group?

How do I change my group's settings?

How can I delete a group that I created?

How do I place a trade on a group wall?

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Account Settings

How do I connect (link) my trading account?

I cannot connect my trading account?

I cannot switch my trading account?

How do I create a Account?

How do I log into my account?

I have trouble downloading the App

How can I change my name on the copy trading app?

How do I delete my account?

How can I change my account details?

How do I change my password?

How do I unlink my trading account?

How do I switch trading account?

I did not receive a 'reset password' email, what do I do?

How can I manage my notifications?

How do I manage notifications?

How do I collect any fees owed by copiers?

Can I connect my demo account to the App

How do I change what currency I'm working with?

What Operating System is required to download the App?

Weekly Disabled Accounts (Why is my account showing as disabled?)

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Signal/Mentor/Strategy

What is a Signal?

What is Spotlight?

How can I become a signal provider?

How do you open a Signal account?

How do I set a performance fee?

What if the Signal Account has more money than I do?

What happens if the Signal account has different margin (leverage) than me?

How many Copy Trades can I have open at a time?

How do I get approved as a Signal?

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Broker

Can I use a Broker that is not on your list?

How do I add a Broker to Pelican?

Can I use multiple MT4 accounts/brokers in my Pelican Account?

Are Pelican Brokers FCA regulated?

Trade

How do I place a trade?

Why did my trade close without me doing anything?

Am I regulated to give trading advice?

What does 'Trade Size' mean?

What is Max p/m?

What is min p/m?

What is 12 months total?

What trade size should I choose as a beginner?

What is "Quantity"

What does 'Fixed Size' mean?

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Follow/Followers

What is a Follower?

Return/Profit

Why is the App showing incorrect profits on my profile?

What is Return?

How is Return Calculated?

What is Unrealised P/L?

What is Realised P/L?

Can I show yesterday's profits in a post if I place risk warnings?

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Max DrawDown/Risk

What does 'Mirror Master Size' mean?

What does Proportional by Equity mean?

How do I reset my Drawdown?

How do you set up a Soft Stop or Hard Stop?

How is my Drawdown calculated?

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Leverage

How can I change my leverage?

Funds

How can I add funds?

What is your Equity?

What is Margin?

What is Balance?

How can I withdraw my funds?

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General

Are you a regulated firm?

Can I be made an Appointed Representative of Pelican Trading?

Do I have to place risk warnings in all of our financial promotions?

What languages does Pelican Support?

Profile Stats

What is Balance Max Drawdown?

What is Equity?

What is Unrealised P/L?

What is Realised P/L?

What is Return?

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