FAQ's For using the app
Please view our User Journey for a visual guide on how the app works: https://copytrade-resource.com/
Copying
- What fees are charged to copiers?
- How do I copy a trader?
- Why have my copy trades stopped?
- I cannot see a copy button?
- How do I know who to auto-copy?
- Is copying legal?
- How do I stop copying an account?
- Why did I miss copy trades?
- I stopped copying a Signal but my trading account is still receiving copy trades.
- Can I auto-copy more than one Signal at a time?
- Why can't I see the signal's trade that I copied in my 'Copies' page?
- Why was my trade execution late?
- Is there a minimum copier deposit?
- What happens to copier profits when a signal switches their performance fee?
- How many Copy Trades can I have open at a time?
- Is my copier account connected correctly?
- Why did my trade close without me doing anything?
Trade Size Settings
- What copy trade size settings can I choose?
- What does 'round up to minimum trade size' mean ?
- What trade size should I choose as a beginner?
- What does 'Mirror Master Size' mean?
- What is Proportional by Balance?
- What does Proportional by Equity mean?
- How does proportion in trade size settings work?
- What does 'Fixed Size' mean?
Account Settings
- How do I create a Account?
- How do I log into my account?
- I have trouble downloading the App
- How can I change my name on the copy trading app?
- How do I delete my account?
- How do I update my trading account password?
- How do I change my password?
- How do I unlink my trading account?
- How do I switch trading account?
- I did not receive a 'reset password' email, what do I do?
- How do I collect any fees owed by copiers?
- Can I connect my demo account to the App
- How do I change what currency I'm working with?
- How do I connect (link) my trading account?
- I cannot connect my trading account?
- I cannot switch my trading account?
- Weekly Disabled Accounts (Why is my account showing as disabled?)
Signal & Strategies
Performance Fee
- When is a Performance Fee charged?
- How is a Performance Fee calculated?
- How are rollover fees calculated?
- What is a Performance Fee?
- How is a Performance Fee charged?
- How to calculate current performance fee due from previous rollover?
- Why did I not receive Performance Fees?
- How do I set a performance fee?
Profile Stats
Broker
Trade
Copier Drawdown
Funds
General
- Are you a regulated firm?
- Can I be made an Appointed Representative of Pelican Trading?
- Do I have to place risk warnings in all of our financial promotions?
- What languages does Pelican Support?
- What Operating System is required to download the App?
- How can I manage my notifications (Android)?
- Can I show yesterday's profits in a post if I place risk warnings?
- How can I manage my notifications (iOS)?