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Help Center

FAQ's For using the app

FAQ's For using the app

How is a Subscription Fee set?

How do I query a Subscription Fee charge?

How is a Subscription Fee charged?

When is a Subscription Fee charged?

What is a Subscription Fee?

What is a High Watermark?

How is a Performance Fee calculated?

How do I query a Performance Fee charge?

How is a Performance Fee charged?

When is a Performance Fee charged?

What is a Performance Fee?

Copying

Why did my trade not copy & why was my trade execution late?

Copy trades have stopped?

I cannot see a copy button?

What is copying?

What does "copy" do?

How do I copy a trader?

Is copying legal?

How do I stop copying an account?

How do I know who to auto-copy?

Can I auto-copy more than one Signal at a time?

I can't auto-copy, why?

I missed copy trades?

I stopped copying a Signal but my MT4 is still receiving copy trades.

Can I copy an account that uses my same email address?

The copy button has disappeared?

Can I charge a percentage of profits to investors who copy my Signal?

Can I place my own trades while auto-copying a Signal?

Do all traders allow copying of their trades?

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Groups

What are Groups?

How do I join a group?

How do I create a group?

How do I invite people to my group?

How do I unsubscribe from a group?

How do I change my group's settings?

How can I delete a group that I created on Pelican?

How do I place a trade on a group wall?

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Account Settings

How do I connect (link) my trading account?

I cannot switch my trading account?

I cannot connect my trading account?

How do I create a Pelican Account?

How do I log into my account?

I have trouble downloading the App

How can I change my name on the Pelican App

How do I delete my account?

How can I change my account details?

How do I change my password?

How do unlink my trading account?

How do I switch trading account?

Can I log into the same account using two different cell-phone numbers?

I did not receive the login code via SMS or Email, what do I do?

How can I manage my notifications?

How do I manage notifications?

I have a non-UK address, can I still have a Live account?

How do I collect my Account/Profile Charge Fees?

Can I connect my demo account to the App

How do I change what currency I'm working with?

How can I share my account details?

How can I share my account details in a different language?

What Operating System is required to download the App?

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Signal/Mentor/Strategy

What is a Signal?

What is Spotlight?

How can I become a signal provider?

How do you open a Signal account?

How do I set a performance fee?

What if the Signal Account has more money than I do?

What happens if the Signal account has different margin (leverage) than me?

Is it possible for people to become affiliates of my "master" account at Auto Copy, and receive commissions for bringing in investors?

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Broker

Where do I find my broker details?

Can I use a Broker that is not on your list?

How do I add a Broker to Pelican?

I would like to be paid to introduce users, how can I sign up as an Introducing Broker (IB)?

Can I use multiple MT4 accounts/brokers in my Pelican Account?

Are Pelican Brokers only FCA regulated?

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Trade

How do I place a trade?

Why did my trade close without me doing anything?

My trading account has opened an unwanted/wrong position.

Am I regulated to give trading advice?

What does 'Trade Size' mean?

What is Max p/m?

What is min p/m?

What is 12 months total?

What trade size should I choose as a beginner?

What is "Quantity"

What does "Round up to minimum trade size" mean when auto-copying on "Fixed Size"?

What does 'Fixed Size' mean?

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Follow/Followers

What is a Follower?

How do I follow someone?

Return/Profit

Why is the App showing the wrong profits that a trader made?

What is Return?

How is Return Calculated?

What is Unrealised P/L?

How is Unrealised P/L calculated?

What is Realised P/L?

How is Realised P/L calculated?

Can I show yesterday's profits in a post if I place risk warnings?

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Max DrawDown/Risk

How do I reset my Max Drawdown?

What does 'Mirror Master Size' mean?

What does 'Mirror Master Risk' mean?

How is Max. Drawdown Calculated?

What is Max. Drawdown?

How do I reset my Drawdown?

How do you set up a Maximum Drawdown?

What is "Stop"

What is "Limit"

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Leverage

How can I change my leverage?

What is the maximum leverage I can use on the App?

Funds

How can I add funds?

What are Funds?

Is there a Negative Balance Protection?

What is your Balance?

What is a Margin?

What is Equity?

How can I withdraw my funds?

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General

Are you a regulated firm?

Can affiliates post about their own trading profits, whether its tradingview / meta trader etc. if so what do they need to say and/or what disclaimers (if any) are necessary.

Can I be made an Appointed Representative of Pelican Trading?

Do I have to place risk warnings in all of our financial promotions?

What languages does Pelican Support?

How can I promote my strategy through the App?

Are we allowed to disclose how many deposits we have received in a week/month? For example (as long as factual) ‘30 new clients joined us this week alone!’

Can affiliates post about their own trading profits, whether its trading view / meta trader etc. if so what do they need to say and/or what disclaimers (if any) are necessary,

Can we share results from our clients or our accounts?

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Performance Fee

How to set a performance fee and become a Signal?