---
title: I did not receive a 'reset password' email, what do I do?
description: Have you signed up before? If not then your email won't be registered in the app and no email can be sent. Please click 'First time here' and sign up.
---
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- - [English](https://knowledgebase.pelicantrading.io/en/i-did-not-receive-the-login-code-via-sms-or-email-what-do-i-do)
- [Bahasa Indonesia](https://knowledgebase.pelicantrading.io/id/saya-tidak-menerima-kod-log-masuk-melalui-sms-atau-e-mel-apa-yang-perlu-saya-lakukan)
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- [日本語](https://knowledgebase.pelicantrading.io/ja/smsまたはeメールでログインコードを受け取っていませんでしたが-どうすればいいですか)
- [简体中文](https://knowledgebase.pelicantrading.io/zh-cn/我没有通过短信或电子邮件收到登录验证码我应该怎么做)
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# I did not receive a 'reset password' email, what do I do?
Have you signed up before? If not then your email won't be registered in the app and no email can be sent. Please click **First time here? Open an account to get started** and sign up.
If you have signed up before please check your email address is typed out correctly, for example make sure there's no spaces before or after.
If this issue persists, please contact our Support team: support@pelicanexchange.com
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