FAQ's For using the app
- Cent Account Rules
- Performance Fee Rule - Switching from 0% to 20%
- Is my copier account connected correctly?
- What are the discover page criteria?
- How is a Performance Fee calculated?
- When is a Performance Fee charged?
- What is a Performance Fee?
- What is a High Watermark?
- How is a Performance Fee charged?
Copying
- How do I copy a trader?
- Copy trades have stopped?
- I cannot see a copy button?
- How do I know who to auto-copy?
- Is copying legal?
- How do I stop copying an account?
- I missed copy trades?
- Can I auto-copy more than one Signal at a time?
- I stopped copying a Signal but my trading account is still receiving copy trades.
- Can I place my own trades while auto-copying a Signal?
- Can I use the platform with a Cent Account?
- What copy trade size settings can I choose?
- Why can't I see the signal's trade that I copied in my 'Activity' page?
- Why did my trade not copy & why was my trade execution late?
Groups
Account Settings
- How do I create a Account?
- How do I log into my account?
- I have trouble downloading the App
- How can I change my name on the copy trading app?
- How do I delete my account?
- How can I change my account details?
- How do I change my password?
- How do I unlink my trading account?
- How do I switch trading account?
- I did not receive a 'reset password' email, what do I do?
- How can I manage my notifications?
- How do I manage notifications?
- How do I collect any fees owed by copiers?
- Can I connect my demo account to the App
- How do I change what currency I'm working with?
- What Operating System is required to download the App?
- Weekly Disabled Accounts (Why is my account showing as disabled?)
- How do I connect (link) my trading account?
- I cannot connect my trading account?
- I cannot switch my trading account?
Signal/Mentor/Strategy
- What is a Signal?
- What is Spotlight?
- How can I become a signal provider?
- How do you open a Signal account?
- How do I set a performance fee?
- What if the Signal Account has more money than I do?
- What happens if the Signal account has different margin (leverage) than me?
- How many Copy Trades can I have open at a time?
- How do I get approved as a Signal?
Broker
Trade
- How do I place a trade?
- Why did my trade close without me doing anything?
- Am I regulated to give trading advice?
- What does 'Trade Size' mean?
- What is Max p/m?
- What is min p/m?
- What is 12 months total?
- What trade size should I choose as a beginner?
- What is "Quantity"
- What does 'Fixed Size' mean?
- What is Proportional by Balance?